At Pelle Pelle, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, our Return Policy is here to guide you through the process.
Eligibility for Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and with all tags and labels attached. Unfortunately, we cannot accept returns for items that show signs of wear, damage, or alteration.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow a few business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
Contact Us
If you have any questions or need assistance with the return process, please do not hesitate to contact our dedicated customer support team at info@pellepelle.shop. We are here to help and ensure that your return is processed smoothly.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you can initiate a return for a refund and place a new order for the desired item through our website.
Thank You for Shopping with Pelle Pelle
We appreciate your trust in Pelle Pelle for your fashion needs. Our aim is to provide you with high-quality products and excellent service. If you have any questions or concerns about our Return Policy, please reach out to us. Your satisfaction is our priority, and we are dedicated to making your shopping experience with us enjoyable and hassle-free.
